The Client Success Associate develops and maintains long-term business relationships by serving as an internal advocate and client liaison. Typically, a “people person,” by nature, you have a hybrid of soft and hard skills required to master technology and manage customer relationships. You are driven to uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations. You need to demonstrate superb communication, organization, and time management skills, and can effectively handle a number of diverse and complex issues at the same time.
What’s in it for you?
-Health Insurance (HMO)
-Competitive Salary
-Expanded maternity leave up to 120 days
-Allowances
-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
-Companywide events
-Fun & Relaxed environment
Job Details:
Client Success Associate
Eastwood Libis, QC (Work from home until further notice)
You need to be flexible when it comes to the schedule | But normally you will have a Monday to Friday 6 PM to 3 AM Shift
Responsibilities:
1. Program Implementation for New Clients - You will be assigned to onboard new clients where a structured project management approach for implementing new or significantly changed programs or services is used, which includes the development and deployment of an implementation plan
2. Conduct regular client touch-base meetings - We build trust and credibility through weekly catch-up sessions. We address pain points and help accomplish their goals as we advocate for both SourceFit and the clients.
3. Strengthen Customer Experience – You will be tasked to work closely with Operations and create or improve policies/ procedures to improve customer experience.
4. Collaboration with functional teams - Coordinate with other departments to ensure client queries are forwarded to the appropriate team for assistance.
Qualifications:
• 6 months to 1-year relevant experience in Account Management/ or Client Services, preferably in the BPO industry
• Operations Experience (Nice to have)
• Good English communication and written skills
• Proactive, Organized and has a keen eye for details
